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Product Support Assistant - 7AM - 4PM Shift

Atlanta, Georgia

Overview

When the world throws technology challenges at us, we eat them up. And then we ask for more. Welcome to life on the TMP technology team. Here, you’ll support digital solutions and next-generation products for some of the most recognized brands in the world. All this in an environment that constantly challenges you to push beyond boundaries and enhance your expertise—with the support of a global team of industry experts. Sound like a fit for your talent and passion? Read on.

  • Full Time
  • Level: Entry/Mid-Level
  • Travel: No
Glassdoor: 74%

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Success Profile

What makes a successful Product Support Specialist at TMP? Check out the traits we’re looking for and see if you have the right mix.

  • Communicator 8
  • Multi-tasker 9
  • Organized 9
  • Proactive 8
  • Problem-solver 10
  • Self-starter 7

Additonal Attributes

  • Deadline-oriented
  • Detail-oriented
  • Digitally savvy
  • Good listener
  • Personable
  • Relationship expertise
  • Sense of humor
  • Team player

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I get to work with an awesome team of people who support one another, work hard, and know how to have fun. What we do makes a difference in the world of talent acquisition technologies.

Reed, Technical Support Specialist

Rewards

  • Healthcare

    Comprehensive coverage with flexible options, including FSA and HSA.

  • Time Off

    21 days PTO, 10 paid holidays and your birthday off.

  • Work/Life Balance

    Regular hours and an emphasis on life outside the office.

  • Variety

    Opportunities to work on multiple accounts – both large and small.

  • Collaboration

    Work with industry leaders and subject matter experts.

  • Location

    Conveniently located in the Perimeter business district with easy access to restaurants, shopping and public transportation.

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Responsibilities

Overview


TMP Worldwide needs a bright, energetic self-starter with excellent customer service skills to deliver accurate and prompt functional software support to our suite of online products.

As a Product Support Assistant at TMP Worldwide, you will be responsible for the administration, quality testing, and support for several client software applications. The role will entail provisioning changes and providing system/application support. The successful candidate should possess a high level of professionalism and commitment to provide prompt and knowledgeable support, and requires the ability to work both independently and within a team in a fast based, technology environment. This is an entry-level position with excellent growth potential.

Responsibilities:

  • Work closely with Product Support Specialists to process system change requests, as well as aid in identifying, reporting, and resolving product issues
  • Prepare reports and analyze existing data for trends and performance
  • Maintain current product support documentation
  • Develop system testing plans and conduct testing
  • Conduct and/or assist with system enhancements, user application, and quality assurance testing
  • Maintain a working knowledge of all areas of the software products
  • Manage and maintain accurate and thorough client support records

Skills/Requirements:

  • Bachelors Degree in business or technology preferred
  • 1 year business experience in a professional environment. Experience with web-based products or in a related area is preferred
  • Attention to detail
  • Ability to multi-task
  • Strong organizational and time management skills
  • Excellent communication (oral and written) and interpersonal skills
  • Basic understanding of software development processes and concepts. Understanding of HTML, XML, API, Javascript, CSS a plus
  • Proficient with Microsoft Office



As North America’s largest independent recruitment advertising agency and the only recruitment agency recognized among the top U.S. Interactive agencies, we are the single source for companies who need to communicate their employment offerings to recruit and retain the best talent. With a global reach, a digital foundation and an uncompromising commitment to innovation and creativity, we are the leaders in our space and seek equally dedicated and passionate professionals who share our determination to provide the very best for our clients. If you’re ready to compete in the global arena, you just might be ready for TMP Worldwide. Let’s talk!

TMP Worldwide is committed to providing a safe workplace for all employees. It is the policy of TMP Worldwide to conduct a background check for all candidates who accept an offer of employment with us.

TMP Worldwide is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.

#GDProductSupp

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About our Location

Atlanta Office

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